May I suggest that you keep a weekly log of complaints published in the BCT about the Ekurhuleni Metropolitan Municipality’s (EMM) poor service?
Those to which the BCT has requested a response but to which the statement, “The EMM has been approached for comment but at the time of going to print, none had been received” or similar?
A simple complaints received, complaints answered, complaints not responded to and a summary.
Keeping a record might actually shame or motivate our mayor to do something about the lack of his service delivery, should he even read your excellent newspaper!
It amuses me that the EMM seems to regularly win awards for great service delivery, yet we know that this is mostly an absolute farce when the public is unable to get a person to answer the EMM phones 99.999 per cent of the time.
If they do answer, the resulting reparations are inevitably up to a diabolical standard of customer response workmanship.
Send your letters to bctletters@caxton.co.za.
