Ekurhuleni set to fine-tune call centre operations
• Ekurhuleni is refining its service delivery machinery to live up to the expectations of its residents.
• Following the recent launch of the service delivery App called My Ekurhuleni App, the Ekurhuleni metro is capacitating its call centre through retraining of agents to continue to give excellent services to those who still prefer to talk to a call centre agent for assistance.
• This is aimed at addressing the concerns of the residents about the treatment they receive from the call centre agents and handling of issues reported through the call centre.
• The agents will undergo a retraining on the processes and procedures of taking calls that come through the call centre.
• The call centre supervising personnel will also be undergoing retraining, which will ensure that they follow a standard procedure of listening to the agents’ recorded calls at least twice a week to monitor the agents’ interaction with callers.
• To lodge a complaint or concern, a resident may send an email to callcentresupervisors@ekurhuleni.gov.za.
People may call 0860 543 000 or use My Ekurhuleni App to report any service delivery incident.
Listen: DA Ward 28 Clr Malanie Haggard Poster Blitz Saturday 25 August
Ekurhuleni lends a hand to fight gender-based violence
• The Ekurhuleni metro is marshalling its strategic partners and social services resources to bring to a halt the spiralling gender-based violence.
• As it has been observed recently across the country, and in Ekurhuleni as well, women and other vulnerable members of the society have been victims of both gender-based and other forms of violence.
• Ekurhuleni’s social workers provide counselling where necessary, place survivors at the places of safety shelters ran by non-governmental organisations and link them with the police where there is a need to open a case.
• The Ekurhuleni metro is working on upgrading the My Ekurhuleni App to add a functionality to report cases of abuse for the City to intervene.
• Residents are urged to call the gender-based violence (GBV) national command centre on the 24-hour toll-free number 0800 428 428, alternatively, people can USSD (Please Call Me) *120* 7867# SMS “help” to 31531.
• When a survivor calls the centre from a mobile phone, the caller (with explicit permission), is geographically located, enabling the GBV command centre to determine the caller’s closest resources (social worker, police station, hospital, safe house).
Ekurhuleni’s new junior councillors inaugurated
• About 135 Grade Nine and 10 learners were inaugurated as Ekurhuleni’s junior councillors on August 16 at the Council Chambers in Germiston.
• The junior council is a programme led by the Ekurhuleni’s Citizen Responsibility Campaigns Office working with the Gauteng Department of Education to educate school learners about the local government systems.
• Learners are elected to serve as junior councillors, and the election is done through geographical and gender representation.
• The sitting saw six new office bearers being sworn in the positions of junior mayor, junior deputy mayor, junior speaker, junior deputy speaker, junior chairperson of chairpersons and junior spokesperson.
• The criteria for election included a two-minute presentation by candidates, motivating why they are fit for the positions they aspired to occupy.
• In her address, Speaker of Council, Alderman Patricia Kumalo emphasised the importance of educating learners about local governance systems through platforms such as the Junior City Council.
Artsability festival is set to host Ladysmith Black Mambazo, Babsy Mlangeni and Steve Kekana
• The Germiston Theatre stage is set to host one of the music industry’s greatest acts to honour youth and women living with a disability.
• The internationally acclaimed Ladysmith Black Mambazo, together with the legendary Babsy Mlangeni and Steve Kekana, will, on August 31, set the Germiston Theatre stage on fire and send the audience on a nostalgic musical journey with their greatest hits.
• The festival is to celebrate these icons for their extraordinary talent in the field of arts, embrace the values of the Freedom Charter and reinforce the message that living with a disability is not a barrier to greatness.
• A day before the festival on Thursday, August 30 from 10am to 3pm at the Germiston Theatre, the legends Steve Kekana and Babsy Mlangeni will host music workshops specifically focusing on artists living with disabilities and their challenges in the music industry.
• The workshop will provide a platform for youth and women living with disabilities to share ideas with non-disabled people to eradicate stigmas associated with living with a disability.
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