The City Times receives numerous complaints about service delivery issues from residents.
These issues vary from potholes, water and sewage leaks, burst water pipes, litter, illegal dumping, road works and the response time of emergency services.
Once a resident has lodged a complaint, they are given a reference or case number.
This will help to track the complaint with the municipality.
If a resident doesn’t have a reference number it makes it difficult to make the metro aware of the issue.
The municipality launched the My Ekurhuleni app on July 19 where people will be able to report and resolve their services delivery issues.
According to the metro’s chief information officer, Tumelo Kganane, this app will work in real-time and will be a two-way communication engagement platform.
Residents will be able to report burst water pipes, power outages and the sharing of any other information that is relevant to the citizens of Ekurhuleni.
According to Kganane, people can dial *134*30263 from their cellphones at no cost or they can log their queries through the mobile app at minimal data costs.
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Kganane said the app is convenient to use because it uses GPS to show everything around the municipality.
Government facilities such as the home affairs offices, schools and police stations are also included on the app.
“Users can monitor the status of their queries and other queries in their area,” he said.
The app can be used as a search engine, where people can find and download forms that they would usually get from the website or at the customer care centres.
“This is set to reduce high caller volumes at the call centre but it does not replace the already existing reporting methods such as walk-ins and the call centre,” he said.
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