“The call centre line experienced technical difficulties late Thursday night,” said Ekurhuleni Metropolitan Municipality (EMM) spokesperson, Themba Gadebe.
“This resulted in the total loss of connectivity.
“Customers wishing to log services complaints are therefore unable to reach the municipality through this channel.”
Gadebe said technicians are resolving the problem.
“The EMM wishes to reassure residents that we are working around the clock to reconnect the call centre line,” he said.
While technicians work at resolving the problem, residents may utilise the following alternative channels to contact the call centre.
- SMS
Send a free SMS message to 30788
SMS the word “EMM” followed by your query.
Please provide a detailed description of the problem including the address where the incident has occurred. - Email
Send an email to callcentre@ekurhuleni.gov.za
Residents are again reminded to provide a detailed description of the query or complaint and their cell phone number. - Social media
Twitter: EMM_Call_Centre
Facebook: www.facebook.com/CityofEkurhuleni - MobileApp
Residents with an Android smart phone can download the Ekurhuleni Mobile App from the Google PlayStore.
After downloading and registering on the app, residents can log a call directly on the mobile app. - Website
Residents can also log calls directly on our website: www.ekurhuleni.gov.za.
Click on the link called “report it” and complete the form.
The Emergency Services Call Centre lines which are 011 458 0911, 10177 and 112 (from a cell phone) are still fully operational.
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