I collected a wheelie bin on April 21 as our municipality has decided that a system that has been in situ for the past 30 years is no longer up to scratch.
Send your letters to bctletters@caxton.co.za
The use of garbage bags seems to work fine.
Based on your article in a recent edition of the BCT, I decided to do the ‘right’ thing and collect my wheelie bin at 4 Golden Drive.
It was not to be.
I was advised that I could not collect the bin if I didn’t have my original ID, a copy thereof and a copy of my water and lights account, all this in order to assist our service provider, the Ekurhuleni council.
My concerns revolve around the security aspect of me providing a copy of my personal document at an area that is most definitely not secure, and as you are well aware, all that is required for identity fraud is an ID number.
Suffice it to say that I will collect my wheelie bin when I do not have to put myself at risk in this way.
My second point, and this time a compliment to the electrical department and more specifically to a gentleman called Johan who was efficient, assisted me on a query on my electricity account.
I have been a resident in my home for the past 17 years.
Over the last eight months I have changed every light fitting in my home to energy efficient bulbs, but my electricity account continued to rise.
I queried this via the e-Siyakhoka website.
I was delighted to receive an email acknowledging my query and within two days the ball had begun to roll.
It was surprising to find that the meter I was paying on continued to run even though everything in my house was switched off.
Enter Johan two days later, we were able to determine that the meter which was being read and used to calculate my account was actually allocated to my neighbour.
The correct addresses is, however, clearly indicated on the correct meters.
Johan did his investigation and I was credited with the difference in my reading vs that of my neighbour for the past three years.
Thanks to Johan and the electricity department, you went the extra mile.
I just wish your colleagues at solid waste would.
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