The Ekurhuleni Metro Municipality has a new way of sending out statements and receiving payments.
It doesn’t work very well.
I clicked on Download PDF and nothing happened.
I phoned website related queries – 011 361 4201.
They said that their system did not work with the latest version of Acrobat Reader and that I had to uninstall Acrobat Reader DC and install an older version.
This I am not prepared to do, as I do many things with the new Acrobat Reader.
Please take this up with the civil servants.
Problems in this area resulted in my electricity being cut off earlier this year.
I also cannot understand why the ratepayer representatives (the city councillors) agreed to the name e-Siyakhokha for the new revenue collection system.
Why would the civil servants select a name like that?
Also, that system is administered from offices in Rivonia, Johannesburg.
I asked the telephone operator where she was sitting. She said Rivonia.
What is wrong with Ekurhuleni?
I have talked to e-Siyakhokha over a period of months and shortcomings in the system aren’t corrected.
I believe they are going to send me a statement in Microsoft Office (Word).
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