“Released on June 28, the fourth Quality of Life survey indicated a consistent increase in satisfaction pertaining to basic services, such as energy and water, amongst others,” said EMM spokesperson Themba Gadebe.
The increase is noted from the beginning of the current administration in 2011.
The survey revealed that more than 70 percent of Ekurhuleni residents are generally satisfied with the provision of services in the metro, Gadebe added.
The survey found:
• Over 80 percent of residents are satisfied with water services.
• More that 70 percent of residents have given the city a thumbs up on sanitation services.
• More that 70 percent are happy with the provision of energy services.
• About 80 percent are content with the provision of waste removal services.
• While about 49 percent are satisfied with the costs of the municipality, 22 percent have remained neutral.
• About 60 percent of residents have given the city’s roads a nod.
• Over 68 percent are happy with the city’s public health facilities
Ekurhuleni’s city manager, Khaya Ngema, said it is evident that the city is heading in the right direction, but more is still required to be done in order to attend to the concerns of the few who were not happy.
“As we get into the new financial year, all hands are on deck from our senior managers and staff to deliver to the people of Ekurhuleni the ideal city they have expressed in the Integrated Development Plan,” Ngema said.
The survey was commissioned in 2009, to analyse the quality of life of citizens, identify key areas and groups needing intervention and support, and provide a holistic assessment of life in the Gauteng city region.
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