EDITOR – I want to complain about the Bedfordview Licensing Department.
Their service delivery is of a very low standard.
A bit more than a month ago I was there one afternoon to renew a vehicle licence and their systems were offline.
I asked for the form to be completed for a vehicle licence renewal since I hadn’t received a renewal notice from them.
They gave me a document to be completed.
When I went back in the last week of August, the licensing department was closed completely with notices on the gate that say they are closed due to a shortage of computers.
Also read: Licencing woes in Edenvale
That particular day I had to drive to the licensing department in Wadeville only to find out the document I was given at the Bedfordview branch was just half of the document I needed to complete.
I finally received my vehicle licence from the Wadeville branch.
The afternoon of September 21 I arrived at the Bedfordview licensing department for another vehicle licence for which I had not received a renewal notice.
The time was 2.45pm.
As I wanted to enter the premises the security stopped me and said they are closed.
I asked him how they can be closed if it wasn’t 3pm yet.
He said the manager said they must close the gates and not let anyone else enter the building.
I asked to speak to the manager to find out what is happening and the security guy said he will call the manager.
Also read: Licensing Department troubles
By 3.05pm I was still waiting at the gate with no manager in sight to come and see me.
I left the Bedfordview branch without my vehicle licence once again.
Louise Grobler.
EDITOR’S COMMENT – A request for comment was sent to City of Ekurhuleni on September 25 at 10am.
Comment was requested by September 26 by close of business.
At the time of going to print no comment had been received.
