EDITOR – I hope that all Ekurhuleni employees are having a wonderful day and will, during the course of the day/month/year, be answering their telephones.
Recently, I spent more than two hours trying to phone in my meter readings and had no reply on the following two numbers 011 425-2866/2874.
I also tried calling the following: 011 999-3090/3118/3119/3120/3363/3180.
There was either no reply or the phone gets picked up and put down again.
To phone the following number is the biggest mistake one can make 011 999-2900, this is the number for the switchboard.
When you call this number you go down a dark pit of no answers, the number is out in order, engaged, or the line just goes dead.
One department that did answer the telephone was 011 999-3060, but I was reverted to 011 999-5657 as they were the library.
Now we start all over again on 5657.
This is a great number to phone, 5657 sounds so nice to say, but no answer once phoned.
If one does an inquiry on the Ekurhuleni website, it says that six new places have been appointed for meter readings, but no numbers are listed.
If you phone the Edenvale number, its tells you the number is not in use.
Now that I have done the tour via Edenvale municipality’s deep dark pit of unanswered calls, ringing and unanswered calls or ignored calls, I have decided that I stand a better chance with the meter readings being done every year or maybe a better one, when the reader comes and sits in the road and guesses what my consumption is.
GRAEME VAN RHEEDE,
EDENVALE.
Letter received on March 10.
EDITOR’S COMMENT – The letter was sent to the brand and communications department of the Ekurhuleni Metropolitan Municipality (EMM) for comment on March 14 and comment was requested by March 20.
At the time of going to print, no comment was received.
