What started as a pleasant routine dog walk for Elma Park resident, Marco Bertamini, quickly turned into a nightmare.
The situation turned from good to bad when Marco’s beloved rescue dog, Luna, accidentally fell into an open manhole.
Marco frantically tried to rescue his beloved pet but to no avail.
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At his wits’ end, he urgently reported the incident on the Elma Park community WhatsApp group.
The Fidelity ADT control room picked up the distress message and notified reaction officer Xolani Jingxi, who wasted no time rushing to the scene.
On arrival, Jingxi managed to safely retrieve the frightened dog from the manhole, reuniting the pet with its grateful owner.
“I am so grateful to officer Jingxi for all his help and the wonderfully calm manner in which he managed to save our frightened pet,” said Marco.
“I cannot thank him enough for all of his help and saving the day. What could have been a heartbreaking accident turned out so well in the end.”
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Charnel Hattingh, the group head of marketing and communications for Fidelity ADT, said: “We are incredibly thankful for the quick response of Officer Jingxi, as well as the supportive neighbours who rallied together in a time of need.”
She said that it’s moments like these that remind us of the power of community and kindness.
“Open manholes, unfortunately, continue to pose a real security hazard to residents and animals and we will be reporting this to the local municipality.”
She said Fidelity ADT instil a sense of caring and going beyond the call of duty in our officers and are very proud when they step up to assist our customers and community members.
