During the festive season, ATMs are a favourite target for criminals simply due to their increased usage and accessibility to customers.
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Load-shedding around the country has also exacerbated the problem and fraudsters are taking advantage of dimly lit areas to prey on vulnerable people.
ATMs can be a perfect hunting ground for criminals who often work in teams and target the elderly and foreigners.
Here are eight rules to stay safe:
• Never draw money from an ATM in a dimly lit area or where there are nearby loiterers. You have to be aware of your surroundings and leave if you notice anything suspicious.
• Have your card ready and in hand before you approach the ATM to avoid opening your purse, bag or wallet while in the queue, and remember to always be cautious of strangers offering to help.
They could be trying to distract you in order to get your card or PIN. This is particularly relevant for older people.
• Follow the instructions on the ATM screen carefully and only punch in your PIN once prompted by the ATM.
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• If your card does not go in smoothly do not force it in. Rather leave the ATM and remember to report suspicious items or people around ATMs to the relevant bank.
Toll free numbers are displayed on all ATMs or on the back of your card.
• If your card is swallowed do not leave the ATM before you have cancelled your card.
• Memorise your PIN, never have it written down or share it with anyone and always key in your PIN yourself and in such a way that no one else can see.
• Never let anyone stand close to you while using the ATM.
• After successfully transacting at the ATM, leave immediately. Some fraudsters wait until you’ve drawn your cash to take advantage.
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Be cautious of strangers requesting you to return to the ATM to “finalise or close” the transaction because they are unable to transact.
Skimming may occur during this request.
Remember you are now carrying cash and could become a target once your guard is down.
• Information provided by Fidelity Services Group.
