City introduces relief incentive to its customers

To ease the financial burden faced by some, the City of Ekurhuleni will introduce a 50% debt write-off incentive.

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Set to be introduced in September, the incentive aims to assist customers who are in arrears with their municipal accounts.

CoE spokesperson Zweli Dlamini emphasised that the city’s Debt Rehabilitation Incentive is not automatic.

He said customers will have to apply for relief and qualifying customers will receive the incentive, which will run from September 1 to March 31 next year.

Outlining the incentive, MMC for Finance, Economic Development, and ICT Clr Fanyana Nkosi said it comprises a 50% write-off of debt more than one year from the date of application approval.

Nkosi said the write-off will include rates, service charges, interest and other costs.

“The balance of the account on the date of application approval, excluding the current account and amount after the 50% write-off, will be placed in a consolidated arrangement account to be written off incrementally over three years,” said the MMC.

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Nkosi highlighted that the arrangement to maintain the incentive is dependable on the ratepayer adhering to payment arrangements.

To apply or learn more about the requirements, visit www.ekurhuleni.gov.za or visit your nearest customer care centre.

• Edenvale’s Customer Care Centre is located at the Corner Van Riebeeck Avenue and Hendrik Potgieter Street.

• Germiston Customer Care Centre is located at 78C President Street

• Kempton Park Customer Care Centre is located at the corner of C.R. Swart and Pretoria roads.

• Thembisa Customer Care Centre One is located at the corner of George Nyanga and Andrew Mapheto drives.

• Thembisa Customer Care Centre Two is located at the corner of Solomon Mahlangu and Madiba drives.

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