The City of Ekurhuleni has said it is experiencing an increase in unallocated customer payments for municipal accounts due to incomplete details provided.
The City may not allocate customer payments on time where the correct account number is not provided as a reference.
A municipal account number appears on the top right corner of the municipal account statement which is 10 digits and must be used as reference number when paying.
Also read: Covid-19: Remember to pay your municipal account
Delayed payment allocations may be avoided by doing the following:
• Use only municipal account number as a reference on your direct internet banking or 3rd party payment channel.
• When paying through Siyakhokha Instant EFT ensure the payment process is complete on the Siyakhokha Site. The reference number allocated specifically to Instant EFT payment and should not be used for the next transaction on either Siyakhokha or EFT.
• Do not include personal or company names or any other references.
• Do not use EFT reference provided by Siyakhokha for direct internet banking purposes, use municipal account number only.
• Siyakhokha Instant EFT payment channel creates a unique reference number which is only valid for one payment per account number also validated per date of payment
Proof of payment
Send your proof of payment through the following channels:
WhatsApp number 063 306 3152 or email Siyakhokha@ekurhuleni.gov.za accompanied by your correct municipal account number.
Find your way around the City with the My CoE App. Use our App to find attractions, schools, churches, hospitals, vehicle repair centres, and many more. Download the App from the Play/App stores and you’re good to go! #MyCoEApp #ServiceDeliveryAtYourFingertips pic.twitter.com/5NDvoDLAJY
— CITY OF EKURHULENI (@City_Ekurhuleni) July 31, 2020
Avoid long queues and be safe during these trying times of Covid-19.
Siyakhokha is an online bill presentment system where customers can register, view, and pay their municipal account at their convenience and it allows residence to send the daily queries.
Register now using the following website https://siyakhokha.ekurhuleni.gov.za
For support contact:
• Siyakhokha Call Centre on 011 999 5102 between Monday’s and Friday’s from 9am to 4pm and Saturdays and Sundays from 8am to 1pm.
• Email: Siyakhokha@ekurhuleni.gov.za
