CoE responds to billing enquiry

In response to the letter, Account notice questioned, published in the July 22 edition, City of Ekurhuleni’s divisional head of communication and media relations, Nhlanhla Cebekhulu, commented as follows: “All payments received through payment channels are allocated to accounts based on submitted account information.

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“In respect of this customer’s account, notice fees have been reversed and account payment effected on June 6 were allocated to the account. Customers are advised to ensure that all payments through electronic platforms include account numbers.”