Eskom will prioritise what it deems as critical services during the lockdown due to limited resources.
“We will prioritise and respond to power failures, any emergencies posing a danger to the public, such as low-hanging conductors, essential maintenance, prepaid token-related and meter reading enquiries.”
Also read: Covid-19: City Power suspends non-critical maintenance
Eskom stated that the contingency plans were compiled in an effort to keep the lights on while minimising the risk of infection of the Covid-19 coronavirus to employees, their families and customers who may physically interact with our staff.
“In addition, our employees will be equipped with their regular personal protective equipment (PPE) and necessary preventative tools against the Covid-19 coronavirus. They will also apply the relevant hygiene protocols should they be required to perform duties inside a customer’s home.”
Also read: Covid-19 REMINDER: No dog walking or jogging during lockdown
Eskom Customer Service Hubs are also closed for the same duration of the lockdown.
Customers were advised to make payments for their March electricity bill using electronic means where possible, and those on pre-paid meters must ensure to purchase vouchers using electronic methods.
“If unable to utilise these methods, customers may continue with the regular forms of payment.”
Customers are advised to contact the power utility through one of the following channels:
- Contact Centre on 08600 37566,
- customerservices@eskom.co.za<mailto:customerservices@eskom.co.za
- SMS on 35328
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