How to log a complaint with CoJ

Identify which category your complaint falls under.

Residents are advised to log service delivery complaints with the relevant authority at City of Joburg before contacting local ward councillors to escalate the matter.

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Identify which category your complaint falls under and contact the relevant authority below:

• Joburg Water

customerservice@jwater.co.za

• City Power

Log at www.citypower.mobi

• Joburg Roads Agency (potholes, pavements and so forth)

Email hotline@jra.org.za or if urgent call 0860JOBURG – Option 5.

• City Parks

Call 0860JOBURG – Option 0 and then if possible, email jcp@jhbcityparks.com

• Billing queries

Visit Randburg office of the billing department at Jan Smuts Avenue corner Bram Fischer Drive in Randburg.

• All other City of Joburg queries

Call 0860JOBURG or visit www.joburg.org.za

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