Reader questions EMPD call centre service
From the outside it seems a little uncoordinated and ham-fisted.
EDITOR – It was with great joy when I read your article on the newly-opened EMPD call centre in Bedfordview.
I phoned them to log an issue. The woman refused to identify the centre as the EMPD call centre. She wanted to know what I was calling about before acknowledging that it was, in fact, the EMPD.
Once she took the details of my issue, I then had to ensure the correct details were taken. If it was logged on the basis that she wanted, there would be no action as she didn’t ask what time the issue occurred or in what direction. At the end of the conversation, there was no reference number.
From the outside it seems a little uncoordinated and ham-fisted. It also appears the people answering the phone don’t seem to know what type of questions to ask regarding traffic situations.
Please can you investigate to see if there is a plan for them to improve this badly needed service?
DAVID GWATKIN
PRIMEROSE
