Bizarre e-tolling complaints recorded
A resident received an sms from Sanral to say that he owes R00.00 and has been handed over to the VPC.
The Democratic Alliance (DA) has received over 300 e-toll billing complaints from the public since a recent call to submit queries.
Some of the more bizarre complaints received include:
r A resident in the Western Cape who has not travelled on Gauteng’s roads since the implementation of e-tolling has received two invoices to date, one of which was for a motorcycle, when in fact her only vehicle is a Corsa Lite car.
r A resident who received an sms from Sanral to say that he owes R00.00 and has been handed over to the VPC.
r People who do not even own a vehicle, or who have no drivers license, have received sms’s from Sanral with outstanding amounts. One of these sms’s was for an amount of R1362.63.
r Many people have received a final sms warning without having received an official invoice.
r Gauteng residents who do not travel on tolled roads are receiving sms’s for final payment notices from Sanral.
The most common complaints are people not receiving invoices, incorrect amounts for actual travel and bills going to people who have not travelled recently.
The party stated, “It is clear that the billing system was not working”.
It claims that not only is the e-tolling system unjust in its implementation, but residents are now faced with mounting billing challenges.
The DA has said it intends taking complaints to the National Consumer Commission as part of its plan to fight e-tolling.
The NEWS sent an enquiry about the matter to the press office of Sanral for comment on January 22.
Comment was requested by January 24.
At the time of going to print, no comment was received.
