Stacey shares tips on restaurant etiquette under the new normal
“We’re currently in a stage of transition. There are a few more variables involved and it’s important that we nail them,” said Peter.
As the country has moved to alert level one, some sense of normality is now resuming with precautions and health guidelines in place.
This means more people will be venturing out to restaurants. Bedfordview resident Stacey Peter, who is a food and beverage manager at Radisson Hotel and Convention Centre OR Tambo, explained restaurant etiquette under the “new normal”.
“We’re in a stage of transition. There are a few more variables involved and it’s important that we nail them,” said Peter.
She said the pandemic opened everyone’s eyes to something that hospitality managers have always taken very seriously, hygiene and safety protocol.
She provided tips on how to responsibly enjoy a meal while still adhering to Covid-19 safety protocols. She advised people to first research a restaurant before they visit it.
“Instead of wandering into the nearest restaurant with an ‘open’ sign in the window, spend some time online exploring your options. Look out for feedback that mentions safety protocols and how well they are executed. It is also a good idea to check if there is the option for outdoor seating for extra ventilation,” said Peter.
“Once you have chosen a restaurant, call or email to make a booking. While this might seem formal it is a great way to help restaurants control their numbers and plan staffing requirements. “It also offers another opportunity to inquire about protocols, dietary options and closing times. With a curfew in place it is a good idea to confirm what time the establishment will be closing to ensure that you have enough time to enjoy your visit,” said Peter.
ALSO READ: Ambulance service in bad state since provincial takeover
Masks
She said upon arrival at the restaurant it’s important to keep your mask on as you enter.
“Check out the protocols in action as well as the ventilation, table spacing and cleanliness. Up until recently, restaurants had to ask customers to sign in but this is no longer a requirement.
“There should be sanitising stations on your way to your table so be sure to use them,” said Peter.
She said people are still confused about when to remove their masks. “Masks can be removed once you are seated at your table. However, if you feel safer keeping it on, then do so. You do not need to replace your mask when ordering but make sure that your waiter keeps a safe distance. “Many times customers forget that they need to wear masks whenever they get up from the table. Whether you are going to the bathroom or selecting food from a buffet, you need to have your mask on,” said Peter.
Cutlery
“Cutlery is only germ-free when a kitchen uses 70 degrees of temperature water and a chlorine-based cleaning agent after each usage.
They should already be doing this but we recommend asking if you feel unsure,” said Peter. She said the restaurant also has a responsibility for constant sanitising.
“The restaurant has a responsibility to keep customers and staff safe. Daily routines include sanitising condiments, salt and pepper dispensers and disinfecting surfaces. There are also specific items that restaurants should sanitise after each use. These include tables, menus, and payment speed points.”
When it comes to paying your bill Peter said to try to limit contact. “While most facilities do still accept cash, we recommend contactless means of payment like card and tap. Remember to sanitise your hands after dealing with payments,” said Peter.
“Once you have finished your meal and settled the bill, leave the restaurant with your mask on and remember to sanitise on your way out.”
Also follow us on:
