Eskom has warned customers of people posing as Eskom employees and demanding cash payments for reconnections and services such as repairs and replacement of equipment (meters and transformers).
The power utility said its employees will always have Eskom identity cards and will never ask for cash payments as it is illegal and fraudulent.
Eskom has provided the following guidelines to customers to avoid falling victim to these crimes:
- No cash payment should be made directly to anyone including at any Eskom office or to its employee.
- Only proof of payment can be submitted to an Eskom Customer Service Hub.
- Always use your account number as a reference to any payment made into the Eskom bank account as reflected on your statement. Only make payment at the authorised outlets as reflected at the back of your bill.
- Eskom always sends reminders to keep your account up to date. You will be notified if your account is in arrears and due for discontinuation.
“Customers are encouraged to call the Eskom contact centre 086003566 to update their contact details in order to receive notifications, or for any enquires,” urged Eskom. “To report incidents of fraud, corruption and irregularities involving Eskom employees, customers are requested to call Esklom’s toll-free line 0800112722 or email, investigate@Eskom.co.za to report such incidents.”
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