City Power launches its new Customer Portal and AI-powered chatbot, Joulene, designed to provide customers with a seamless and efficient way to access various services and information related to their accounts.
City Power Spokesperson Isaac Mangena said the new Customer Portal offers a range of features, including historical data reports, customer query tracking, meter alarm notifications, feeding source information, outage information, AMI data and interfaces, and bill simulation for large power users.
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“The portal is accessible through the City Power website and allows customers to view their account information, track the status of new service connections, and even apply for available vacancies. The registration process is straightforward, requiring only basic details such as property address, account number, and personal information,” Mangena said.
City Power CEO Tshifularo Mashava highlights the importance of digital transformation in the energy sector.
“City Power has recognised the importance of digital transformation and we’re taking steps to evolve. In this era of digital-based smart energy, we remain committed to developing innovation capabilities and acquiring new technologies that modernize the organisation to become a smart utility to improve customer service experience.
“This includes a cultural transformation that entails not just the adoption of new technologies, but also the incorporation of a digital mindset to engage the evolving needs of our consumers,” Mashava said.
Mangena said the chatbot, Joulene, is also an integral part of the digital transformation strategy available 24/7 on the City Power website and can assist customers with general inquiries about power interruptions and provide updates on various services.
“The launch of the Customer Portal and Joulene is part of City Power’s comprehensive effort to enhance its communication with customers. Future developments include the development of a mobile application for real-time updates, issue reporting, and personalised user experiences. Residents and businesses are urged to explore its new Customer Portal and chatbot at www.citypower.co.za and provide feedback to help enhance online services further,” Mangena said.
“City Power remains committed to embracing technological advancements to improve our services and better meet the needs of our customers. With these new tools, we aim to provide a more connected, efficient, and responsive service experience.”
