Joburg Water has released a statement regarding a water outage affecting Alexandra, Kew and Lombardy.
The water outage started on 1 May and was caused by a faulty valve at the Ranjieslaagte Reservoir according to Joburg Water.
Joburg Water has alerted residents that Rand Water will be isolating the water supply at the depot as the 600mm valve needs to be replaced. They are currently busy with repairs.
#Lombardy #Alexandra #Kew
Over the weekend , Johannesburg Water was attending to a faulty valve before the inlet of the Randjieslaagte Reservoir which affected water supply to the areas fed by the reservoir. 1/3 ^NN— Johannesburg Water (@JHBWater) May 3, 2021
Additional jojos and roaming trucks will be supplying water at critical sites. Residents can get updated information on the Johannesburg Water social media pages. 3/3 ^NN
— Johannesburg Water (@JHBWater) May 3, 2021
Team busy with repairs. ^D pic.twitter.com/Tu1HDRMNee
— Johannesburg Water (@JHBWater) May 3, 2021
Affected residents took to social media to express their frustration regarding the situation.
I believe other issues were found during the repair and its not possible to restore water until earliest TOMMORROW????????
— Elaine (@elainevdp) May 3, 2021
I mean why couldn't you tell us the truth yesterday. So that we prepare ourselves
— Danny & 12.7K others (@LeinadMOfficial) May 3, 2021
This is crazy. So what where you doing the whole weekend giving us updates that your are fixing and opening the water. Ok now that you were waiting for checkers to open so you can buy spare parts, when should we expect water???
— Danny & 12.7K others (@LeinadMOfficial) May 3, 2021
The update doesn’t indicate that the situation started on Saturday morning and now almost 3 days later someone has realised a valve needs to be replaced. And always no eta. There is no sla and no accountability. @GeoffMakhubo are you not concerned?
— Steven Magid (@SteveMagid) May 3, 2021
What exacty does this mean , are you stating that we will not have water again for the next 3 days or …..
— King B ???????????????? (@Wakanda_Dlozi) May 3, 2021
This is what we should have been told, not the run around you were giving us. With useless pics and lies.
— Pinkie Malatji (@Sewela_M) May 3, 2021
Residents are encouraged to stay up to date with the utility for alerts on planned and unplanned service interruptions on Twitter on @JHBWater, Facebook on Johannesburg Water or on its website www.johannesburgwater.co.za
Customer service inquiries can be directed to the 24-hour hotline on 011 688 1699 or 086 056 2874.
