Green left hopeless after witnessing a horrendous ordeal

Pam Green, a local resident has spoken out after experiencing a terrifying ordeal and is now taking on the emergency services in South Africa.

Green is using social media to highlight humanity after she was involved in a horrendous experience on the road where a woman, abused by her husband, had to wait for a very long time to receive medical attention when various forms of emergency services were unresponsive.

Green first entered the public eye when she posted a picture of 22-year-old Joseph Phukube who was begging for a job with his matric certificate and curriculum vitae.

Within a few hours of posting the picture, his story went viral and more than a thousand job offers came his way.

She was then inspired to leave her full-time job to start the #SecondChances initiative which aimed to give the homeless a second chance at life by taking them off the street and providing them with opportunities for a better life.

On a Facebook post, Green stated that on Friday night on her way home, Green saw something out of the corner of her eye but carried on driving. But then, 100m further down the road, she looked in her review mirror and realised that what she had seen was real.

Green, a Sandringham resident said that a woman had been pushed out of a moving car, “her limp body had tumbled down the grass embankment, and landed in a heap in the emergency lane”.

“She was screaming, not in pain at first, but in fear: ‘He’s coming back, go, he’s coming back to kill me’. I immediately called 10111 South African Police Service who I gave our exact location to, and asked them to send the police and an ambulance, to which I was told I had to dial 112 for ambulances.

“I pleaded for them to send police in the meantime, and I immediately called 112 .The MTN South Africa emergency services line,” she explained.

“Yes the MTN South Africa emergency line call centre agent put the phone down on me because I was screaming for help. So please, if you are ever in a life threatening emergency, make sure you speak politely and softly to the inhumane human on the other end of the line, because calling him sir, saying please, is much more important than the person’s life you are trying to save,” explains Green.

Green said for the first time she was left feeling hopeless.

“We live in a country where we are scared to stop and help another human being, where the people who should keep us safe don’t care. We have lost our humanity,” expressed Green.

Mteto Nyati, CEO of MTN responded to Green’s post with the following statement: “As CEO of MTN South Africa, I am shocked to read about your poor experience with us. I apologise to you for this lapse in service. We will use this experience as a learning opportunity to make sure that no other human being goes through it. My apologies once again. I have already initiated an investigation into this matter. Based on our findings, we will take the necessary disciplinary action. The agent involved will be suspended immediately.”

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