Stuck with costly vehicle damage due to poor road conditions? Here’s what to do.
The Johannesburg Roads Agency has outlined the requirements for submitting a claim for vehicle damage.
Agency spokesperson Bertha Peters-Scheepers said the affected party was required to lodge the incident with the agency by informing its claims department of the incident and providing the date, time, location and any other relevant information.
This can be done telephonically or via email.
The claims department will thereafter establish whether the alleged incident falls within the agency’s jurisdiction and if so, will proceed by sending the claimant a claim form.
Once the claim form has been completed, it must be submitted together with:
- A police affidavit
- A copy of the claimant’s driver’s licence (in case of vehicle damage)
- The vehicle registration documents (in case of vehicle damage)
- A copy of the claimant’s ID
- Photos of the damage to the car (in case of vehicle damage)
- Three quotations or invoice/proof of payment
- A letter from the claimant’s insurance company, confirming that an insurance claim has not been logged, or an affidavit stating that the claimant does not have insurance.
- A doctor’s report if there is physical injury.
Within three days of receiving all the aforementioned documents, the agency will provide acknowledgement of receipt by telephone or email and issue the claimant with a claim reference number.
The claims process takes a minimum of 30 working days.
According to Scheepers, motorists can also make claims for other poor road conditions, including gravel and manholes.
However, these should be legitimate and not the result of driver recklessness or negligence.
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