How to report all council related issues

COUNCILLOR Haipel would like to inform the community that their first port of call for all service delivery issues should be the call centre at 0860 54300 where the consumer must rquest to be given a reference number.

“To everyone’s dismay however and despite the many promises made by the Mayor, this call centre is still non-functional at this stage. This leads to great frustration and many calls to the Councillors,” said Councillor Haipel.

Councillor Haipel provides these alternative contacts:

Direct line to Alberton Electricity Department during office hours 011 999 2525 or 861 2387.

In order to send in readings: Albfinenq@ekurhuleni.gov.za or call 086 587 4542.

There are new meter readers appointed for Alberton and the municipality appeals to residents to grant them access to their properties if their meters are inside. These readers will have ID cards with telephone numbers that can be contacted for confirmation. They will also be wearing branded Tshirts.

The two companies doing meter reading in Alberton are: Ralai Investment Metering and the contact persons are Ricky Booysen 074 752 7635, ricky@unitymeters.co.za and Edgar Booysens 083 308 5292 and Anix Trading 011 902 9115, nyathi@anixtrading.587.com and the persons to speak to are Richard Nyathi, Busi Mangena, Anastacia Mehlwa or Henry Lushaba.

Failing the above, the Customer Care Manager, Stephen Nowata, can be contacted via his secretary, Jennifer Ncita on 011 999 2489.

Account queries may be emailed to Anneline.Arnachillam@ekurhuleni.gov.za

If the call centre does not respond, then:

Water and sewer complaints should be sent to Water.Alberton@ekurhuleni.gov.za

Roads/pothole issues should be sent to Petunia.Mdakane@ekurhuleni.gov.za