In light of the article regarding the prepaid electrical meters, our experience in terms of their work ethic was completely the opposite of what I read.
I felt their service was fantastic. I could not fault them on anything. My neighbour and I both complimented them and in speaking to the family they also had the pleasure of the same good experience.
From standing in the queue, completing the meter form to log the error to speak to the front desk, to receive a call on the same day and to them arriving and checking the fault on the old meter.
The old meter gave me so many hassles. They helped change to the new meter and checked if it worked and even showed us how it works and provided us with a manual.
In fact, it was their lunchtime and they did not even stop to eat, they were just so busy. They were professional, efficient and friendly. If we had more service providers as efficient as them, we would have a very happy neighbourhood.
We were so pleased with their service that we took cake and coffee to their offices to thank them!
One needs to be careful when complaining and generalising without all the facts, as we impact the livelihoods and jobs of service providers, therefore, also impacting their families.
I would like to compliment them and encourage them to continue with their great service. It was awesome to deal with friendly faces that knew what they were doing.
Because of you, I no longer need to go charge my meter at my neighbours or get people to be called out anymore. It’s a breeze now it finally works.
Happy client
ALSO READ: Local expresses grievances on City’s electrical meter changes
