City of Ekurhuleni attending to technical glitches at call centre
Technical glitches at City's call centre receives attention after resident's concerns.
THE City of Ekurhuleni has recently noted that the customer service call centre has been experiencing technical glitches.
This results in callers being cut off before they are even assisted upon the time of lodging their complaints.
The cut-off happens mainly when callers select an option they are prompted to select.
The IT department is currently attending to the glitches.
In a statement, the divisional head of communication, Nhlanhla Cebekhulu, said: “The City has, as an interim measure, eliminated the prompt option so that calls are routed directly to any available call centre agent. We apologise for the inconvenience caused.”
He said customers may still be able to log their queries through the call centre at 0860 543 000, or alternatively use My Ekurhuleni App to access services.
The App is also well-suited with feature phones (non-smartphones), and customers may use those devices to report service delivery issues via a USSD (*134*30263) option, at no cost.
ALSO READ:
Siyakhokha system is frustrating
e-Siyakhokha troubles for days
Alberton Licensing Centre cash-free as from August 1
For free daily local news in the south, visit our sister newspapers Alberton Record, Comaro Chronicle, Southern Courier and Get it Joburg South Magazine.
Remember to visit our Facebook, Twitter and Instagram pages. You can also email our offices on cvdwalt@caxton.co.za, juliem@caxton.co.za or luckyt@caxton.co.za
Get regular news updates sent directly to your inbox: Newsletter-Signup
