Inefficient billing system
“Why do away with a good system for one that is not user-friendly?”
Good day Alberton RECORD,
As you are aware Ekurhuleni have changed their billing system.
Unfortunately it is a very difficult system to operate. It has taken me almost two days to activate the system.
I have now managed to get into the system but the system says I have a credit of R2 500.
My account which I received today says I owe them R4 800.
So I don’t know which is correct. Unfortunately they do not answer the phone and my email goes unanswered.
Why do away with a good system for one that is not user-friendly? Have there been other concerns raised from your readers?
Steven
The RECORD has asked the City of Ekurhuleni for comment but at time of printing no comment was received.
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