RECORD called the Alberton Customer Care Centre 12 times on Tuesday, September 1, without success.
READ: 12 phone calls – no answer
Through the process, it was discovered that one contact number listed on the Ekurhuleni website was incorrect and another was out of service.
The RECORD contacted the Ekurhuleni Metropolitan Municipality (EMM) Communications and Brand Management Department regarding the difficulties that residents may face in making meaningful contact with the Alberton CCC.
“Information placed on the website is received from departments, it is their responsibility to check and ensure that the information is current and correct,” said EMM spokesperson, Themba Gadebe.
With regards to the number that was not working, Gadebe said: “The number used to be operational as a switchboard number, however, the Integrated Information Communication and Technology (ICT) department phased out all the switchboards in EMM. The line does however sound operational to a caller”.
Residents are asked to contact departments directly if they need assistance.
Departmental contact details are:
Water:
*Hendrik Groenewald: 011 999 2753
*Follow-up on reported complaints: 011 999 2646/2647/2651
Electricity (meters):
*Jaco Steynberg: 011 999 5840
*Follow-up on reported complaints: 011 999 2525
*Prepaid meters: 011 999 2324
*Reporting of illegal connections, 24-hour Control Centre: 086011 1108
Waste Management
*Dawn Pienaar: 011 999 2598
*Enquiries: Marie Steyn: 011 999 2600
Roads and Stormwater
*Petunia Mdakae: 011 999 2726
*Enquiries: Khululwa Dyosi: 011 999 2725
Metro Parks
*Enquiries: Natalie Pienaar: 011 999 2580
Finance (Water and Lights)
*Anneline Arnachillam: 011 999 0163
*Thulani Muthimunye: 011 999 2368
*Mini Call Centre: 011 999 0010
*Secretary: Louise Jansen van Rensburg: 011 999 2387
*Credit control: 011 999 2381/1199
*Clearances: 011 999 2365
*Debit orders: 011 999 2365
Building Control
*Xolani Lama: 011 999 2595
*Enquiries: Building plans: 011 999 2591 / 011 999 272
City Planning
*Thinus van Staden: 011 999 2298
