THE RECORD visited the CCA manager Stephen Notwha of Ekurhuleni’s Customer Care Centre, explaining the concerns of the public about service delivery standards.
He explained that the community should call the approved and upgraded call centre on 0860 543 000 for related complaints or concerns.
Complainants will receive a reference number, which is a code indicating that the problem has been logged on a computer system. The various departments are logged onto the same system. “It is an effective system,” Stephen notes.
Response times are dependent on service standards, which are related to the problem specified. Urgent problems will receive the necessary attention.
According to Stephen, respond times are very quick. The necessary people are sent when complaints are received.
