JOHANNESBURG – A woman from Rewletch, who cannot be identified to protect her identity, sold a car last year on Friday November 2 but received a mail for a bill this January.
The car was sold to a car dealer who eventually sold it to the current owner, but unfortunately the woman is on the receiving end of the current owner’s e-tolling bills.
The woman’s husband, who also asked for her identity not to be revealed, rushed to the e-toll office at The Glen mall on Wednesday 22 to try and resolve the matter, but he is unhappy with how they handled his complaint.
He wanted evidence that will prove he reported the matter should SANRAL want to pursue legal action, but he was told he will receive an SMS.
He said he asked for physical proof with an official’s signature because an SMS is not reliable, but he was not given anything. He worries because his SMS box fills up and he will be forced to delete that SMS – if he ever receives it.
The woman’s husband went to the e-toll office at the Glen mall, where he spent hours in the queue and money for parking only to return home with nothing to show for it.
He complained that he was given a form to file and take it to a police station for a stamp, and that also cost him money for petrol.
Nonetheless, the woman’s husband said, “I am not going back there. When they send me more of their bills, I will just throw them in the rubbish bin. The mail they sent doesn’t even have a description which shows when the car passed a gantry.”
Meanwhile the Democratic Alliance (DA) says it has received more than 300 e-toll billing complaints from the public. The DA says it aims to submit a list of complaints to the National Consumer Commission.
