The Democratic Alliance (DA) has received over 300 e-toll billing complaints from the public since last week’s call to submit queries to us. This is ahead of our intended submission to the National Consumer Commission.
Some of the more bizarre complaints we have received include:
• A resident in the Western Cape who has not travelled on Gauteng’s roads since the implementation of e-tolling. She has received two invoices to date, one of which was for a motorcycle, when in fact her only vehicle is a Corsa Lite car.
• A resident who received an sms from SANRAL to say that he owes R00.00 and has been handed over to the VPC
• People who do not even own a vehicle or have a drivers licence receiving sms’s from SANRAL with outstanding debt. One of these sms’s was for an amount of R1362,63
• Many people have received a final sms warning without having received an official invoice
• Gauteng residents who do not travel on tolled roads are receiving sms’s for final pay notices from SANRAL
The most common complaints are people not receiving invoices, incorrect amounts for actual travel and bills going to people who have not travelled recently. It is clear that the billing system is not working.
Not only is the e-tolling system unjust in its implementation but residents are now faced with mounting billing challenges.
I want to encourage people to submit their billing complaints to us by sending an email to enocentn@da.org.za or tweeting a picture of their sms or bill @DA_News using the hashtag #No2etolls.
I will then take these complaints to the National Consumer Commission as part of my plan to fight e-tolling at every turn, both now and if elected Premier of Gauteng in 2014.
