ALBERTON – Last month, my partner passed away. He was a Mozambican citizen but lived in South Africa for many years. When I went to Alberton Home Affairs to get his death certificate, I also applied for an emergency passport to travel to Mozambique. I completed the process but was told that I could not receive my passport because there was not enough time to issue it.
The supervisor that I spoke with told me that I would be able to receive a refund but when I attempted to get my money back, the staff told me that the supervisor I spoke to was not available. A month later I am still struggling to get my money back.
I don’t understand why I was not issued my emergency passport. When I applied at the Germiston offices I was helped on the same day and was able to travel to Mozambique to bury my partner.
I spent R420 at the Alberton Home Affairs office for nothing. I also had to take leave days to try and get my refund. I don’t know what to do or who to speak to now because when I go to the office the staff avoid me.
Dissatisfied
Comment:
The RECORD is trying to make contact with the correct person at Alberton Home Affairs but to date, nothing or nobody from Alberton Home Affairs has been forthcoming.
Editor
Read more here:
My compliments to the Alberton Department of Home Affairs
