Unallocated customer payments increase due to wrong reference number

The City of Ekurhuleni (CoE) is experiencing an increase in unallocated customer payments for municipal accounts due to incomplete details provided.

The City may not allocate customer payments on time where correct account number is not provided as a reference.
A 10-digit municipal account number appears on the top right-hand corner of the municipal account statement and must be used as reference number when paying.

Delayed payment allocations may be avoided by doing the following:

• Use only the municipal account number as a reference on your direct internet banking or third-party payment channel.
• When paying through Siyakhokha Instant EFT, ensure the payment process is complete on the Siyakhokha site – reference allocated specifically to Instant EFT payment and should not be used for the next transaction on either Siyakhokha or EFT.
• Do not include personal or company names or any other references.
• Do not use EFT reference provided by Siyakhokha for direct internet banking purposes, use municipal account number only.
• Siyakhokha Instant EFT payment channel creates a unique reference number which is only valid for one payment per account number also validated per date of payment.

Proof of payment

Send your proof of payment through the following channels:

• WhatsApp (063 306 3152) accompanied by your correct municipal account number.
• Email (Siyakhokha@ekurhuleni.gov.za) accompanied by your correct municipal account number.

Avoid long queues and be safe during these trying times

Siyakhokha is an online bill presentment system where customers can register, view and pay their municipal account at their convenience. It allows residents to send daily queries.

Register now on https:siyakhokha.ekurhuleni.gov.za

For support contact the Siyakhokha Call Centre on 011 999 5102, Monday to Friday from 9am to 4pm and Saturday and Sunday from 8am to 1pm or send an email to Siyakhokha@ekurhuleni.gov.za