I am a resident of Alberton and am highly disgusted by the poor service received from the Ekurhuleni Municipality.
I reside in Brackendowns and mine is the only house in my street without electricity.
I have been logging endless calls with the municipality for assistance and all they give us is attitude! We have spoken to team leaders and supervisors, but up until now we are still sitting in the dark.
My electricity payments are made in full, on time but over the last two weeks I have gone through power outages every other day – my house only. We get no assistance from the Ekurhuleni team and even get told by a technician called ‘Mike’ that we will sit in the dark for another five days. We are highly frustrated because of this inconvenience.
Our lives are at risk and all we have to do is sit around and wait with no indication of a turnaround time on resolving this issue. We have never experienced such bad service and all we get is being transferred from one person to another with no resolution! As a resident in the area what rights do I have as a citizen of this community?
How do we get the service we pay for? How do we expose this inhumane treatment from service providers? I’m sure I am not the only person with this issue and seek assistance from anyone who can help us out. We went to the office twice in one day recently – eventually at 2.40pm a crew was sent to us to sort the issue. One of the underground cables had to be replaced – it took them close to three days to assist us. Every time we call to follow up, they tell us someone was there but no one was at home.
No feedback, no estimated day or time when a team will be sent out is provided, so how can we make arrangements?Some of us work for a living.
Frustrated resident
The RECORD contacted the City of Ekurhuleni for comment, but they had not responded by the time of publishing.
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