New Pholosong CEO ready to deliver
“Patients are not asking for much, but care and love from the clinicians and the carer and we need to build systems in place so that patients receive that,” he says.
Tsakane – Newly appointed chief executive officer (CEO) of Pholosong Hospital, Dr Ashley Mthunzi, says he is ready to shape up the hospital to be the envy of the country.
The 41-year-old is one of the CEOs appointed last Thursday in Gauteng regional hospitals.
As part of rebuilding the image of the hospital he says health practitioners within the facility will be held accountable for their actions.
Mthunzi says he decided to go into the medical field to make a change in the country and the world to change or challenge systems.
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“Growing up in a township, my mother would wake up in the early hours of the morning to queue for medical services only to be attended to later in the day.
“This troubled me because it meant there were issues with the process, whereas we talk of access to the health facilities and services.
“I decided that my life goal will be part of making changes in the medical fraternity for someone’s mother in the province.
“Patients are not asking for much, but care and love from the clinicians and the carer and we need to build systems that will ensure that patients receive that,” he says.
He explains that during his tenure as an acting CEO he introduced a movement called “I serve with a smile”.
“Serving people with a smile is not only about serving people with a smile on your face but a change of attitude in the medical practitioners.
“It tells the patient that you care and are ready to attend to their needs and seeks to listen to the voice of the plight of the patients.”
The doctor adds that since its inception they have started changing the narrative of poor services by their employees infusing care in healthcare; when you care you begin to go an extra mile.
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“We are encouraging the staff to voluntary sign the pledge of good governance. We have good values of respect, ethical leadership and Batho Pele principles.
“We are encouraging sound clinical governance which speaks to patient safety which speaks to reducing the death rate, maternal death, all bad outcomes to the point that it is felt by the patients.
“The only way to doing that is to stick to your audits and make sure that everybody is held accountable. One death is too many, and take responsibility and make sure that good outcomes are realised.
“What is also fundamental in the changes is reducing waiting times for collecting a file, accessing the institution, seeing the doctor and collecting medication,” he says.
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