Ekurhuleni app will make communicating with the metro easier
“We want residents to know that Ekurhuleni is futuristic and transformative.”
Calls to the Springs Customer Care Centre will soon be a thing of the past with the launch of the new My Ekurhuleni App.
The app, which is a full-service feature app, will allow residents to log complaints, report an issue or request a form.
Residents will also be able to search for their ward councillor, points of interests and local facilities such as clinics on the app which can be found on the app store or Google Play Store.
This app will be available to residents regardless of their network provider.
Residents can also track if their complaint has been resolved or not via the app.
At present, the call centres receive 500 000 calls a day and the metro hopes to channel this traffic into other avenues such as the app.
The app was made in partnership with Vodacom and forms part of Ekurhuleni’s digital city strategy with its primary mission being to become a smart city, where technology is integrated into the lives of its citizens to improve service delivery as well as enhance the communication between the two parties.
Also read Metro warns of fraudsters posing as municipal officials
Tumi Tsholo from the metro says, “we are leveraging the technology we have to ensure that we are not left behind.
“As the metro, we cannot do it alone and we have to partner with private entities.
“We want residents to know that Ekurhuleni is futuristic and transformative.”
The metro hopes to bridge the digital divide by increasing the number of free Wi-Fi hotspots around the metro so residents can use the app.
For those without an internet connection on their mobile devices, they can dial *130*30263# and follow the prompts to report an issue.
Also read Metro responds to rumours of R2-million theft
Follow us on our social media platforms:
