Customer care centre preaches compliance

Duduza – In celebration of International Customer Service week (2-6 October) the City of Ekurhuleni hosted a service delivery open day on Friday, at Duduza CCC.

The open day is meant to provide communities with pertinent information about the services they offer at the centre and to allow the residents and the government officials from different departments to interact.

Tau Setenane, senior building inspector at Duduza CCC, explains that community members need to be educated about compliance when building or extending their houses.

“You cannot just build the way you think is correct. There are procedures to follow which are for your own good.”

Setenane explains when a drawing is submitted to their office, they verify the architect to ensure he or she is registered with them.

“Even after the building is complete the inspectors have to return to check if the building is up to standard,” he adds.

Thandiwe Moloi, who leads the outdoor advertising department of city planning, says unauthorised posters and pamphlets contribute to the litter on the streets.

“Every sign you wish to put up on public roads needs permission from the metro.

“What if your sign falls and hurts someone?”

Moloi explains that authorised posters and signs have a blue round sticker.

“We see many people using trailers on busy corners – those also need permission.”

Independent Electoral Commission Project Coordinator Veli Mzimela says the commission encourages youth participation.

“As soon as you turn 16 and you have your identity card, please come and register with the IEC.

“We want you to be a responsible citizen.”