According to the metro’s Facebook page, the metro operates a customer friendly credit control policy to assist consumers in making arrangements to pay off money owed to council.
In the event that an arrangement has been dishonoured, the arrear arrangements amount and the current monthly account have to be paid before the arrangement is reinstated.
If the required payments are not made, debt collection action will be instituted immediately, which can include the following:
• Disconnection of electricity supply.
• Restriction or disconnection of water supply.
• Blocked from buying electricity on the prepayment system.
• Legal proceedings to collect arrears.
If you are handed over to attorneys for failing to pay your account, visit the attorneys’ offices or debt collector and make arrangements to settle your account.
