Ekurhuleni receives positive report
"We will now work towards being the number one metro in the country and continue to deliver on the mandate the citizens of Ekurhuleni have given us," says Masina.
Kwatsaduza – Mayor of Ekurhuleni Mzwandile Masina has welcomed the results of the sixth South African customer satisfaction index (SAcsi) conducted by Consulta.
The survey measures the citizen satisfaction and trust in service delivery in eight metropolitan municipalities as a snapshot – Buffalo City, Cape Town, Ekurhuleni, eThekwini, Johannesburg, Mangaung, Nelson Mandela Bay and Tshwane.
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The 2019 SAcsi results revealed the City of Ekurhuleni had the highest level of customer satisfaction of the three Gauteng metros.
The overall satisfaction score is heavily influenced by the big gaps in the citizen expectation versus perceived quality.
This is the measure of what citizens expect, versus what they actually experience in terms of service delivery.
The SAcsi forms part of a global network of research groups, quality associations and universities that have adopted the methodology of the American Customer Satisfaction Index (ACSI) via its Global CSISM programme.
Masina says the metro received an index point score of 55.7 while the City of Tshwane received 51.3 and the City of Johannesburg received 49.9. Both the City of Tshwane and the City of Johannesburg performed below par according to the report.
“We are delighted with the results of the sixth SAcsi, which reaffirms the findings of the recent Gauteng City Region Quality of Life Survey, which place the City of Ekurhuleni as the Best Performing Metro in Gauteng.
” We are committed to running an unapologetically Pro-Poor Government, which is obsessed with delivering quality services to our citizens.
“We will now work towards being the number one metro in the country and continue to deliver on the mandate the citizens of Ekurhuleni have given us,” says Masina.
