National 24.12.2013 06.00 am

E-toll complaints pour in on Hello Peter

FILE PICTURE: An e-toll pricing sign is cleaned along the N1 in Florida, Johannesburg. Picture: Alaister Russell.
Three weeks into the Gauteng e-tolling system sees further complaints against the system and the SA National Roads Agency Ltd (Sanral) filtering in on consumer website Hello Peter.

A number of already registered road users have laid their grievances through the website, but with no response from Sanral. Hello Peter allows for feedback from companies providing services.

Complaints range from incorrect billing, billing not being received, unlawful debits, electronic glitches, e-tags not working, bad service, shocking charges and no responses from Sanral on inquiry about these errors.

“…e toll ****ing up already. My dad sold his car a year ago, they just billed him for it although he now has another car with a different registration.

And worst of all, the credit he paid for his current car (good citizen) was used to offset the outstanding debt on the other car– a disgusting failure,” posted one motorist.

Another road user said he had made use of the e-roads and made contact with Sanral within seven days to request an invoice for payment.

“… I have spoken to 3 persons and still have not received a bill of any kind. I have requested a bill and they do not want to provide me with one. I have reference for every call made.”

On being approached by The Citizen, Sanral spokesperson Vusi Mona said he was on leave and added: “If it’s your readers, please refer them to our customer call- centre”.

“Road never travelled, but billed for” was another complaint.

The complainant indicated she had not even started her car, yet had been billed three times. And then she was asked by the call-centre assistant if she was sure her vehicle was “at home”.

She went on to say: “Now I have to go to a Sanral outlet, download a form, take it to a police station and get an afidavit and send this and my ID in to Sanral for them to then open a case to investigate …”

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